Happy 2021 😊. I'm still on holiday with my children but will check in every now and then. You are welcome to place an order it just won't be sent as quickly as usual. Thanks heaps, Laura 😊
Use Over Time
Fading and pilling of the fabric over time is normal and not a defect. If your bodily fluids stain your pad, that is not considered a defect. It is sadly one of the down falls of cloth pads.
Some women find they stain or even bleach certain colours more than others. Some don't stain at all.
Everyone's bodily fluid is different and I can not tell you which colours will suit you best. Unfortunately it is a trial and error thing.
If your pad stains it is not considered a fault of the pad.
Just like clothing, pads will fade if left out in the sun for long periods of time. This is not considered a fault of the pad. I find colours such as black, dark blue and red fade quite quickly. I make sure to bring my pads inside as soon as possible, so as to reduce the rate of fading.
Due to the intimate nature of my pads, they can not be returned so please read the measurements and choose carefully as all sales of pads are final. This gives everyone the peace of mind, that no one else has tried on the pads that they buy. Just like when you buy unides from shops. They can't be returned either.
In the unlikely event any of the products you buy off me is faulty I will fix or replace it for you. As long as you have used the product properly and have followed my washing instructions. The item will need to be returned to me via tracked courier. I will reimburse the cost of the courier at a cost of $5.
The privacy of your customer data, orders and credit cards are important to me. I will not disclose or sell your customer data to any third party. I will only send you email newsletters if you subscribe to them.
I will process your order within 3 business days following payment in cleared funds. Payment by online banking cannot be checked until the next business day. I will send you an email notifying you when your order has been shipped. Please allow up to 5 days for delivery. Due to Covid 19, some parcels are taking lots longer than this. Sadly this is out of my control.
I use NZ CourierPost to send my parcels which is tracked.
I no longer send pads outside of New Zealand.
From time to time snaps need to be re-snapped or replaced. I am happy to do this for you (on pads that I have made).
Send me a message and then the pad and I will pay the return postage.
If you have any problems or questions, please send me an email and I will help you.